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Terms & Conditions / Returns

Please read carefully the following, which are terms and conditions for access to and use of the website. Use of this site indicates the unconditional acceptance of the terms and conditions below.


  • Where "website" it means this portal.
  • Where "data" it means all data contained on the website, such as, for example, any information, reference, analysis, text, photograph, table, diagram.
  • Where "user" it means any visitor to the site.
  • Where "use" it means access, study, advice, storage or other recording in memory or other magnetic or non-physical means, installation, projection in any way, mechanical or otherwise, including printing of data on this page.
  • Where "Beneficiary" it means the company "Dualtron Greece GP", creator of the Website and all of its content, or a legitimate user of those items that are not original intellectual creations. In cases of limitation of liability (see point 3) where means any person involved in the creation, production or distribution of the website or content contained therein.

1. General

  • functions as an online store as well as a website that provides information and facilitates communication between registered business professionals and users.
  • The visitor of the website may make use of all data free of charge and without any direct or indirect burden or obligation.
  • All users of the website accept that at each visit / use of this site they will conform to and be bound by the Terms and Conditions of Use as outlined below.
  • In case of disagreement with one or more terms, all users should avoid any visit and use of the site.
2. Restrictions of Use

  • The site contains material, trademarks and other information, including without limitation, texts, software, photographs, videos, graphics, music and audio, which are protected by copyright law.
  • It is forbidden for the user to copy, modify, publish, transmit, display, participate in the transfer or sale, or exploit in any way the content of this website, in whole or in part.
  • The user does not acquire any rights by copying the above material to their personal computer.
  • In any case of unlawful or contrary to these Terms and Conditions use of the website and / or abuse of its services, the user will be liable for any positive and consequential damages of the beneficiary.

3. Limitation of liability

--It is expressly agreed that the user visits and uses the website under his / her responsibility. has the right at any time to change the format or features of the website, as well as its content and its availability times. Therefore, does not guarantee that the operation of the website will be uninterrupted or accurate. strives for the maintenance and availability of the site. However, users agree that is entitled to modify or suspend temporarily or permanently, in whole or in part, with or without notice, the operation of the website, as its availability may be affected by user equipment, other communications networks, the large number of people trying to use it simultaneously or other causes. Therefore, assumes no responsibility for any kind of damage resulting from the use of the website or the inability of all users to access it, the termination of all or parts thereof, delay, non-delivery, interruption or poor quality or the loss of their content, the existence of any kind of mistakes. In any case, reserves the right to temporarily or permanently discontinue the operation of all or part of the website for maintenance or upgrade purposes or for any other reason. Although makes every effort to protect the site from digital viruses, it cannot guarantee that it will never be infected by viruses. Therefore, each user must see to their own protection (using an antivirus, a virus scanner or other protection systems) before using the website or storing information, software or content on their personal computer.

--The site is provided in the existing format ("as is"), without any modification or other intervention by the user. Furthermore, the user is not provided with any guarantee as to the results obtained from the use of the website or the reliability of any information, services or goods displayed through it. is not responsible for any damages, whether positive or , which any user may suffer from any of his / her transactions with a professional / business site registered on the website. has no obligation to check the truth, accuracy, integrity, completeness and suitability of the information and information entered on the site and is not responsible for any errors, inaccuracies, shortages and / or imperfections. If the above information is, due to its content, wording, format, representations or graphics, prohibited advertising in the sense of misleading or unlawful or unacceptable comparative advertising, assumes no responsibility and shall not be liable for any form of compensation against users who through the internet and its website may contact and trade with registrants, as well as any other user who has acknowledged the above information. is in no way responsible for the quality of the goods or services offered by registered business professionals. All user questions about the products or commercial services displayed on should be addressed to the relevant business professional.

--Minors are prohibited from using the websites and services, which, according to the law, are aimed exclusively at adults. If, however, minors voluntarily visit websites or make use of services that may be considered inappropriate for them, has no responsibility.

--The website presents products using texts and photos provided by third parties. The photos of the products on and their packaging are indicative and may differ from the actual product, as product manufacturers can change / modify / improve their products without notice. Dualtron Greece GP and have no responsibility whatsoever for any inconsistency between products and photos provided in their entirety.

4. Trademarks
  • The trademark, brand and logo, distinctive features, photographs, texts and all the files belonging to Dualtron Greece GP. and the website, constitute a spiritual and industrial property of Dualtron Greece GP. as well as Dualtron Greece and are protected by the relevant provisions.
  • The products and services of third parties, advertisers or members appearing on the website are intellectual and industrial property of third parties, who are responsible for their content, services and products.

5. Advertisements

  • The site may contain advertisements, as well as include other material with promotional content, purpose, and character.
  • The owner does not bear any liability whatsoever to any user or any third party who may be deemed to be affected for any illegal act or omission, inaccuracy or inability to comply with the laws and regulations of any country or the European Union in relation to the content of the advertisements.
  • The owner is not required to and does not examine the legality or not of the promotional material displayed on the site (except for obvious cases of infringement of rights that would be perceived by the average prudent citizen) and therefore cannot be held liable in any form of responsibility.
  • This responsibility lies with advertisers, sponsors and / or creators of this promotional material.

6. Links

  • attempts to provide security for its use as well as accurate, complete, valid, reliable and up-to-date information. In any case however, users acknowledge and agree that, given the nature of the services provided, may not be able to exercise control over all of the content and security of the web pages and services of the site.
  • For this reason, is neither bound nor guarantees or assumes any responsibility with regard to the security and content of the website.
  • does not control the availability, content, privacy policy, quality and completeness of the services of other websites and pages referenced by links, hyperlinks or banners.
  • In any case, should not be considered as embracing or accepting the content or services of the websites and pages to which it refers or links in any other way. Consequently, all users are required to comply with the terms of use of these websites, and for any problem they encounter when visiting and using them, they must contact directly the respective web pages, which bear all liability (civil and criminal) for providing their services.

7. Modification of Terms

  • has the right at any time to change or modify the terms and conditions applicable to the use of the website, or any part thereof, or to impose new terms, including without limitation the addition of subscription for use. Such changes, modifications, additions or deletions will be implemented immediately by informing users by any means, including publication on the website or email.
  • All users visiting the website must make sure they have been notified of such changes. Any use of the Website by the User upon such notice will be deemed to be made with the acceptance of any changes, modifications, additions or deletions.
8. Warranty

  • Dualtron & Speedway eScooters are accompanied by Dualtron Greece's Two (2) Years of Good Service.
  • Carefully read the Warranty Terms accompanying the products. Dualtron Greece provides technical support for the products it imports into the Greek market. These products have specific serial numbers and have a Dualtron Greece warranty on their packaging.
  • Dualtron Greece guarantees that for the duration of the warranty it will cover with their own manner and means any damage that might show up in the products. A prerequisite for the warranty to be valid is that the products be used according to their intended purpose, in accordance with their specifications, as well as under normal conditions.
  • Warranty will be void if the products are ever rented.
  • For any technical claim or cover to the company, you should be first get in contact by email at mentioning the serial number of the product (if applicable) and should be accompanied by the warranty form and a copy of the legal purchase document.
  • Two (2) years of warranty on all parts other than consumable spare parts (eg tires, rims, brakes, etc.) The battery is subject to one (1) year warranty. (In the case of its autonomy, a six (6) month warranty applies.)

a) Start of Warranty

  • The validity of the warranty is determined from the date of purchase of the products, on the basis of the receipt and Dualtron Greece warranty document that have to be presented.
b) The guarantee shall be valid if:

  • The Serial No is clearly distinguishable and has not been tampered with.
  • The product transferred to the Dualtron Greece Technical Department is accompanied by a brief description of the damage as well as a legal document stating clearly the date of purchase and the type of the product.
c) The guarantee shall cease to be valid if:

  • The serial number of the product (Serial No) has been tampered with.
  • Damage results from conversions, poor connection, poor installation or misuse.
  • Damage was caused by an accident, voltage fluctuations, liquid or fire, maltreatment or negligence.
  • Liquids have penetrated into the product (even if they have evaporated).
  • Defects or damage to the product or its components have been caused by poor shipping or shipping without proper packaging.
  • There are obvious signs of falling or breaking the device (eg scratches, crooked screws, cut cables, etc.).

d) The warranty does not cover:

  • Normal wear due to use on the outside and inside of the appliance or damage caused by an accident, lightning, water, fire, improper ventilation.
  • Damage caused to the product by any adjustments that do not meet its technical specifications.
  • Defects from solid or liquid damage, corrosion, oxidation or use of incorrect voltage.
  • Periodic maintenance, repair or replacement of parts due to normal wear (eg pads, tires, etc.).
  • Costs for home repair or costs from unauthorized workshops. Under no circumstances is Dualtron Greece liable for compensating for repairs that have been carried outside the authorized dealer network.
  • Installations of materials and equipment made by third parties unauthorized by Dualtron Greece.
  • Damage to batteries resulting from incorrect charging / discharging or prolonged non-use of the product as mentioned above.

e) Conditions of Transfer and Charges

  • Transport of Dualtron Greece products to and from the Technical Department for repair is at the expense of the user.
  • In cases the product is under warranty and has to be returned towards Dualtron Greece for checking or repairing, buyer shall bear the cost of transport to the company. If after the completion of the technical inspection it is found that the product is covered by a warranty, Dualtron Greece will refund the transport cost to the customer within 10 working days. The choice of how to return the product to Dualtron Greece is made exclusively by the company. If the buyer chooses its own way of transport and shipping the product to the company, Dualtron Greece is not obliged to cover this price.
  • The transport the product should be done in the original packaging which should be kept in excellent condition to avoid damage during transportation. Otherwise, Dualtron Greece is not responsible for any damage to the product.
  • If after the technical inspection it is found that the fault is not covered by the warranty, for the reasons mentioned above, the user is charged with the shipping and technical inspection costs. In the event that the user wishes to complete the repair despite the fact that it is not covered, repair costs are charged to the user.

9. Cancellations / Returns


Cancellation of an order is accepted only if it has not yet been executed and the item has not been delivered (i.e. no shipping invoice has been issued) either by e-mail or by telephone. 
You have the option of being informed about the course of your order, either by phone or by sending an e-mail.
In case it is not possible to complete the order due to non-attendance to receive the product, the order is canceled, the cost of the product is credited without the shipping costs.


  • In general, product returns are accepted, however they are subject to conditions (see: Returns) and always within 15 days.
  • Returns are not accepted for electronic parts (dc converters, controllers, EY2/EY3/EY4 displays etc)
  • For product returns within the Attica region, Dualtron Greece recommends and suggests that returns be made at our store so that the customer will not be charged for return costs.


Product returns charged to Dualtron Greece

    • Goods returned at Dualtron Greece’s expense will be accepted in all cases of an incorrectly executed order or in case of delivery of an item other than the one ordered (by type or quantity) or if the item has a totally or partially damaged packaging or if it is found to be defective. In this case, the customer must either not accept the product or request its return with the consent of Dualtron Greece. The products must be returned in the same condition they were received by the customer. In the event that they are not returned at the time agreed upon with Dualtron Greece, the Online Store is entitled not to accept the refund and therefore to refuse the replacement. In all cases, the product intended for replacement must be returned along with all original documents accompanying it (e.g. shipping invoice, retail receipt and so on) as well as its full packaging. Goods returned at Dualtron Greece’s expense will take place either by Dualtron Greece's personnel and transport means, or by courier, and not in any of the physical stores under the brand name "Dualtron Greece" nationwide. In case of return of the products and provided that the products have been previously received and checked by Dualtron Greece, the return of the money to the customer will be effected by canceling the credit card billing, which will be performed by Dualtron Greece.
    • In the event that the products are returned damaged or incomplete, the e-shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products. The e-shop may also unilaterally and unconditionally offset partially or in total its claim to the customer.

Return of products which are considered defective upon delivery, at Dualtron Greece’s expense.

    • If a product is defective upon delivery, the return of this product will be charged to Dualtron Greece. In this case, the return of the defective product can be made either by the customer himself at any store owned by Dualtron Greece under the trademark "Dualtron Greece" nationwide or by sending it by means of Dualtron Greece’s sole choice and expense, after agreement between the customer and Dualtron Greece personnel. The return of products that are considered defective upon delivery will be accepted within three (3) calendar days of delivery to the customer. At the same time, the product should not be damaged and have all the original documents accompanying it (e.g. shipping invoice, retail receipt and so on) as well as its full packaging.

Return of products at customer’s expense

    • Return of products at customer’s expense can be made in cases where the customer for any reason other than the above has changed his mind and no longer wishes to purchase the product unless the withdrawal period mentioned below has expired. The return of the products can be done either by the customer himself at any store owned by Dualtron Greece under the trademark "Dualtron Greece" nationwide or by sending them at his expense after agreement between himself and Dualtron Greece personnel. In both cases mentioned above, the product must be returned in excellent condition along with all original documents accompanying it (e.g. shipping invoice, retail receipt and so on) as well as its full packaging. 
    • In the event that the products are returned damaged or incomplete, the e-shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products. The e-shop may also unilaterally and unconditionally offset partially or in total its claim to the customer.


    • The buyer is entitled to cancel the goods without reason within five (5) business days from the date of delivery and receipt of the products sold, returning the goods in their original condition, with all their parts, the accompanying forms and their packaging in excellent condition. Return of the item is accepted only if the customer has first paid out in full all shipping and return costs paid for by the company.
    • Cancelation of order when change of mind by customer after delivery after using/testing the product (excluding electronic parts that may not be returned after they have been used). In this case the customer is obliged to return the order in full by covering any shipping expenses that  may occur. Dualtron Greece is not liable to cover any shipping costs unless the product delivered is defective (DOA). In this case of return, Dualtron Greece will charge a restocking fee up to 100€ in order to cover technical inspection and restocking labours.
    • Defects / deficiencies of agreed properties
    • In order to deal with defects or deficiencies of agreed properties on the sold item, the provisions of the Civil Code apply. In order for an agreed property to be considered as such, it must be certified in writing by both parties.
    • Note that the consumable items (e.g. pads, disc pads, electronics etc.) are NOT warranted.

10. Various

  • The above terms and conditions of use of, as well as any modification thereof, are governed by and supplemented by Greek law, European Union law and relevant international conventions.
  • Any provision of these terms that becomes contrary to the laws of the State, automatically ceases to apply, without in any way undermining the validity of the other terms.
  • These Terms of Use constitute the overall agreement between and the users of its pages and services, dispel all previous written or oral agreements between the parties and bind only them.
  • No change to these terms will be taken into account and will not form part of this agreement unless it has been drafted in writing and incorporated herein.
  • In any case of unlawful or contrary to these Terms and Conditions use of the website, all users are required to indemnify Dualtron Greece GP as well as Dualtron Greece for any positive and consequential damages.